Terms of service

The app is provided by Simpli Innovations j.d.o.o., Croatian tax ID (OIB) 66769162719, court registration number (MBS) 081628489 at the Commercial Court in Zagreb, Vinogradi 76, 10000 Zagreb, Croatia. Contact for technical support and complaints about Simpli's service: info@simpli.bar.

The programme operator sets its venues, points rules, rewards and offers. The venue you order from sells the products, prepares the order, issues the receipt and handles refunds. Check its identity, contact details and conditions before paying; Simpli provides the app and technical integration.

Points and benefits apply within the selected programme and participating venues. Using the same platform does not make benefits transferable between brands. Features depend on the programme and venue.

Sign in using an available method for personal benefits and ordering. Provide accurate information and keep it up to date. Changing contact details for an individual order may not change your profile.

Keep account access and your membership QR code secure. Unauthorised use of another person's account, false transactions, interference with the service and exploiting technical errors to obtain benefits are prohibited. Report suspected unauthorised access to support.

Minors need a legal representative's authorisation where required by law. The app's content age rating does not remove legal age restrictions on particular products. Venues may check age and refuse prohibited sales.

Programme rules set points earning, tier thresholds, bonuses and rewards. The conditions shown in the app for the specific programme and benefit apply. Points are not money, are not paid out in cash and do not automatically transfer to other programmes.

Purchase points are recorded after the purchase is confirmed; for in-app orders, after the venue accepts the order. Cancellation, refund or incorrect posting may lead to adjustments to points, benefits and tier. Request review of missing points or a disputed calculation with the order or receipt number.

Before claiming a reward, check its points price, required tier, validity period, venues and usage limits. Confirming redemption spends the displayed points. Where a programme allows points to pay for part of an order, the displayed limit and calculation apply.

Coupons may be restricted by venue, products, membership tier, expiry date or minimum spend. Combining coupons depends on programme rules. Check the final discount and remaining amount before paying.

A free product does not necessarily include all extras and options. Redemption depends on availability and eligibility. Coupons cannot be exchanged for cash unless expressly stated or required by law.

For table orders, check the venue and table identified by the tag; for pickup, select your venue. Before confirming, check products, options, quantities, contact details and the total amount. If price or availability changes before payment, check the updated summary.

Payment and order acceptance are separate steps. A confirmed card transaction does not, by itself, mean the venue accepted the order. Follow its status in the app; notifications may not arrive without a network connection or if disabled.

Ask the venue about ingredients and allergens before ordering. Photos and free-text notes do not replace the seller's confirmation of ingredients. Services and physical products are paid for using the displayed payment methods.

Confirming payment authorises the displayed total for the selected order. Use only your own or a properly authorised payment method. Monri and participating financial institutions process card payments; your bank may require additional authentication.

Card payments are accepted with Mastercard®, Maestro®, Visa®, American Express®, Diners Club®, Discover® and JCB® cards.

Card saving is optional and supports future payments you approve yourself. It is not a subscription or permission for automatic recurring charges. Availability across venues depends on their payment configuration.

Manage saved cards in your profile. Removing a card from the app and deleting its token with the payment provider may require separate handling. Do not send passwords, full card numbers or security codes in support messages.

Contact the venue promptly with your order number to request a change, cancellation or refund. Availability depends on preparation status, displayed conditions and legal rights. Closing the app or deleting your account does not cancel an order.

If an order is rejected but funds were charged or reserved, ask the seller to investigate. Depending on the transaction, an authorisation is cancelled or a refund issued; when it appears in your account also depends on your bank. A refund may result in corresponding points and coupon adjustments.

Statutory withdrawal rights for distance purchases have exceptions, including perishable goods. These do not remove rights concerning faulty, incorrect or undelivered products. Purchases outside an exception remain subject to applicable withdrawal information and rights.

Contact the selected venue's seller about products, receipts and refunds. For accounts and technical app support, email info@simpli.bar. Include the app name, venue, date, order or receipt number, an explanation and contact details for the reply.

Send written complaints about Simpli to info@simpli.bar or Simpli Innovations j.d.o.o., Vinogradi 76, 10000 Zagreb, Croatia. We acknowledge receipt without delay and respond within 15 days. Complaints about the seller should be sent to its published contact.

These terms do not restrict access to competent authorities, alternative dispute resolution or courts.

Close your account through account management in the app or our public deletion page. You lose access to its points and benefits. Deletion does not replace resolving an open order, complaint or refund; data that must be retained is handled under the privacy policy.

Access may be proportionately restricted for security, legal requirements or established abuse. You may request an explanation and review from support. A restriction does not remove existing legal rights.

• Account deletion
• Privacy policy

You may use the app for its intended purpose in accordance with these terms and the rules of the store from which you downloaded it. Software, design and protected marks remain the property of their respective owners. Uses permitted by law are not excluded.

For an app downloaded from Apple's App Store, Apple's standard end-user licence agreement applies to the software licence unless another valid agreement is expressly specified for that app. These terms additionally govern account, programme and ordering services.

• Apple standard end-user licence agreement

The app may be temporarily unavailable due to maintenance, network issues or other technical circumstances. Contact the seller and support if there is a problem with a paid order. These terms do not exclude or limit liability where doing so is prohibited by law.

We will publish material changes with an effective date and communicate them appropriately. They will not retroactively alter confirmed purchases contrary to legal rights. Fresh agreement will be requested when required.

Croatian law applies, preserving any mandatory consumer protection available under applicable law. Nothing in these terms removes access to a competent court or other legal remedies.