You can delete your Simpli Courier account yourself, at any time, without contacting us. Deleting your account removes your personal data from our systems and revokes your access to the app.
Two ways to do it
1. In the app — open Settings → Account → Delete account and confirm. This takes effect immediately and needs no approval from us.
2. By email — if you can no longer sign in, or you have already uninstalled the app, email info@simpli.bar from the address on your account, with the subject "Account deletion request". We verify the request and complete the deletion within 30 days, and normally within a few working days.
What is deleted
Deletion is immediate and irreversible. We erase:
- your name, email address, username and phone number,
- your password,
- your last known position,
- your push notification tokens, so the device stops receiving order alerts,
- your active sessions — you are signed out everywhere.
What is kept, and why
One thing deliberately survives: the record that a courier delivered a given past order. We keep that link so the cafe you delivered for does not lose its delivery history, but it is stripped of your identity and displays as a neutral label rather than your name.
The legal bases are our legitimate interest in the integrity of the cafe's operational record and, for older orders, our legal obligation to retain accounting records. Order and delivery history is retained for up to 24 months, then anonymised or deleted, unless a longer period is required by law.
When deletion is not possible yet
We cannot delete your account while you are still holding an undelivered order, because that order is physically with you. Finish or cancel it first — the app names the order that is blocking deletion.
If you use the same Simpli login for another role — for example you also own or work at a cafe — deleting your courier account removes your courier access and courier data, but leaves that other account intact.
More detail
Our Privacy Policy sets out what we collect, who it is shared with, how long it is kept, and your rights under the GDPR, including how to reach us about any of them.