SiMPLi

    SiMPLi

    Delete your account

    For apps published by: Simpli Innovations j.d.o.o.

    Use this page to request account deletion in our apps without signing in or reinstalling the app.

    Request deletion by email

    Send your request from the email address registered to your account. Include the app name and state that you want to delete your account and associated personal data. If your request covers several apps, name each one.

    Prepare an email request

    The button opens your email app. Your request is not submitted until you send the email. You can also write directly to:

    info@simpli.bar

    If you cannot access your registered email address, contact us to verify account ownership. Do not send your password, card number or card security code.

    We respond to requests within 30 days. We will verify account ownership and explain how your request is being handled and any data that needs to be retained. Depending on the app, order and payment data may require an additional check with the venue and payment provider.

    Delete in the app

    1. Open the app in which you want to delete your account and sign in.
    2. In your profile or settings, look for the account management section and the Delete account option. Menu names may differ between apps.
    3. Read the warning and confirm deletion. If you cannot find the option or sign in, use the email request above.

    Deletion removes access to the selected account and its associated benefits, if offered by the app. Uninstalling the app does not delete your account.

    Data covered by your request

    • Personal profile details, such as your first and last name, email and phone number, and other information you provided, depending on the app.
    • Account access details and links to external sign-in methods. Deleting an account in our app does not delete your Google or Apple account.
    • Associated data used by the app, such as push notification registration, membership, points, coupons, personalised offers, orders and saved payment methods, subject to the retention exceptions below.

    What is kept and for how long

    • Some records may be retained for legal and accounting obligations, financial verification, security, or to resolve an open order or dispute. Deleting an account therefore does not necessarily delete every associated record.
    • Data types and retention periods depend on the app and are described in its privacy policy. Our response will explain what was deleted or anonymised and which data we retain, why, and for how long.
    • If you included personal data in a comment, review or other free-text field, mention it in your request so its removal can also be addressed.

    Orders and payments

    If the app supports orders or payments, your request can cover that associated data too. You can contact us about its deletion even after deleting your account in the app. Data held by a venue or payment provider may require separate handling; our response will explain the necessary steps and any retention.